Frequently Asked Questions
Reliable Travel Across the Highlands
Backed by years of local experience, Inverness Apex Taxis delivers prompt, professional, and hassle-free service every time.
Q. Is your company licensed and fully insured?
A. Yes, we are fully insured and licensed by the Highland Council.
Q. How can I make a booking?
A. You can book with us via telephone, online booking form, email, or WhatsApp.
Q. When will I receive confirmation of my booking?
A. You will receive your booking confirmation shortly via text message or email (please check your spam/junk folder if you don’t see it in your inbox).
Q. What should I do if I haven’t received a confirmation and my pick-up time is soon?
A. Please call us directly at +44 7925092083 , and we will confirm your booking right away.
Q. How and when will I receive my sales receipt?
A. For cash payments, your driver will provide a paper receipt at the end of the journey. For card payments, your sales receipt will be sent automatically to your email (please check your spam/junk folder).
Q. How will I find my driver at an airport, port, or train station?
A. Your driver will meet you in the arrivals area holding a greeting board with your name on it.
Q. What is a “Meet and Greet” service?
A. With our “Meet and Greet” service, your driver will park the vehicle and meet you inside the designated arrivals area holding a sign with your name.
Q. Will I be charged extra if my flight is delayed?
A. No. We track incoming flights in real-time, so your pickup time will automatically adjust if there are any flight delays.
Q. What if I don’t know the exact postcode for my pickup or drop-off?
A. Simply enter all the location details you have into our booking form. We will locate the address, find the correct postcode, and email you a price quote as soon as possible.
Q. Do you operate 24/7?
A. Yes. Because all journeys are pre-booked, we offer round-the-clock 24/7 service, day or night.
Q. Is smoking allowed in the vehicles?
A. No. Inverness Premier Taxis operates a strict non-smoking policy across all vehicles (including e-cigarettes and vaping).
Q. Are your prices fixed?
A. Yes, all pre-booked transfer prices are fixed. However, additional charges may apply if you request extra pickups, drop-offs, or route diversions during your journey.
Q. How do I amend or cancel my booking?
A. Please contact us as soon as possible by phone or email to update or cancel your booking details.
